Customer Experience Specialist

Job Location
Job Field
Job ID
Employment Type
Full Time
Closing Date

We are looking for an enthusiastic and dedicated customer experience specialist in Baghdad to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.


To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.



•             Help customers with complaints and questions, give customers information about products and services, customer satisfaction

•             Recommend potential products or services to management by collecting customer information and analyzing customer needs.

•             Responding promptly to customer inquiries.

•             Keep abreast of best practices and promotional trends

•             Keeps management informed by submitting activity and results reports, such as daily call    reports, weekly work plans, and monthly and annual territory analyses

•             Assist in the preparation and organizing of promotional material or events

•             Identifying and assessing customers’ needs to achieve satisfaction

•             Recommend potential products or services to management by collecting customer information

•             Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


Behavioral Competencies

•             Excellent communication and presentation skills

•             Ability to create and deliver presentations tailored to the audience needs

•             Relationship management skills and openness to feedback.



Technical Competencies

•             Product Knowledge

•             Market Knowledge

•             Negotiation

•             Problem-solving skills


If you are interested to join our family, please send your CV to: with the Subject of  CEM-BGD-12-03-014